Privacy Policy

Last updated: 24 June 2026

At Surrey Cat Care, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights under UK data protection law.

Who We Are

Surrey Cat Care is operated by:

Jennie Powell
Surrey Cat Care
Email: hello@surreycatcare.co.uk
Phone: 07985 722321
Website: https://surreycatcare.co.uk

For the purposes of data protection legislation, Surrey Cat Care is the Data Controller of your personal information.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Name
Email address
Telephone number
Home address
Emergency contact details

Booking Information

Requested booking dates
Number of visits required
Property access arrangements
Key holding information
Alarm and security information where necessary

Pet Information

Cat names
Feeding requirements
Medical conditions
Medication instructions
Veterinary practice details
Behavioural information relevant to care

Website Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage data
Cookie information

How We Use Your Information

We use your information to:

Respond to enquiries
Provide cat sitting services
Manage bookings and appointments
Contact you regarding your booking
Maintain records relating to your pets’ care
Arrange veterinary treatment in an emergency if required
Improve our website and services
Meet legal, accounting and insurance requirements

Our Legal Basis for Processing Your Data

Under UK GDPR, we process your information under one or more of the following lawful bases:

Contract

To provide the cat sitting services you have requested.

Legitimate Interests

To manage and improve our business, maintain records, communicate with clients, and ensure the safe delivery of our services.

Legal Obligation

To comply with legal, tax, accounting and insurance requirements.

Consent

Where you have explicitly consented to receive marketing communications or newsletters.

You may withdraw your consent at any time.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Security measures may include:

Secure passwords
Secure website connections (SSL)
Restricted access to client information
Secure storage of key holding records
Secure storage of emergency contact information

Information relating to property access, alarm systems and key holding arrangements is treated as confidential and used solely for the provision of our services.

Sharing Your Information

We do not sell, rent or trade your personal information.

We will only share your information where necessary to provide our services or comply with legal obligations.

This may include:

Veterinary practices in an emergency
Professional advisers (such as accountants or insurers)
Website and technology providers
Government authorities where required by law

Any third-party providers we use are expected to handle your information securely and in accordance with applicable data protection laws.

Website Analytics

We use Google Analytics 4 to help us understand how visitors use our website.

Google Analytics collects anonymous information about website usage, including pages visited, time spent on the website and general visitor behaviour.

For more information, please visit https://policies.google.com/privacy

You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

Remember website preferences
Improve website functionality
Measure website performance and visitor activity

You can control or disable cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain parts of the website.

Data Retention

We only keep personal information for as long as necessary.

Client records may be retained for up to 7 years for business, insurance, legal and tax purposes.

Website analytics data is retained in accordance with Google’s retention settings.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict how we process your information
Object to certain types of processing
Withdraw consent where processing is based on consent
Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details below.

Making a Complaint

If you have any concerns about how we handle your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and the revised date will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact: